Contact information

Whether you are choosing a headband, checking an order, or arranging a return, you can contact Blakesham by email. Our store is operated by BLAKE SHAM EV INC, and our customer service team handles questions about the products and orders sold through this store.

How to Reach Us

Customer service email: service@blakesham.shop
Service hours: Monday–Friday, 9:00 AM–6:00 PM U.S. Eastern Time (ET), excluding U.S. public holidays. Eastern Time follows daylight saving time when applicable.

You can email us at any time. Messages received outside service hours are reviewed during the next service period. Please keep replies in the same email conversation so we can follow your request and any information already provided.

Product Questions

If you would like help understanding a style, color, material, decorative detail, or listed measurement, include the product name or a link to its page. For a particular color option, tell us which option you are considering. We can clarify the information available for that item before you place an order.

Order and Delivery Assistance

For an existing order, include your order number, the name or email address used at checkout, and a short description of your question. If you have not received an order confirmation, check your spam or junk folder and contact us with the approximate purchase date and checkout email.

If a parcel is delayed, marked delivered but missing, damaged, or contains an incorrect item, include the tracking number if available. Clear photos of the item and packaging can help us investigate damage or a fulfillment error; provide them when reasonably available. We will review the issue and explain the next steps under our shipping or return policy.

Changes and Cancellations

Email us promptly if you need to correct an address or cancel an order. Put “Order Change” or “Cancellation” and your order number in the subject line. Changes can be completed only before dispatch, and sending a request does not confirm that it has been completed. We will confirm the outcome by email.

Returns, Refunds, and Exchanges

To request a return or exchange, provide your order number, the item concerned, the reason for the request, and whether you prefer a refund or an exchange. Eligible requests should be submitted within 30 calendar days after delivery. The Return, Refund & Exchange Policy explains item condition requirements, shipping costs, approval, and refund timing.

Please wait for approval and the return instructions before mailing an item. Customer service will provide the appropriate return address by email after approval.

Blakesham pays return postage for all approved returns and exchanges, including customer-preference requests. We also cover standard shipping for approved exchange replacements. You will receive a prepaid return label or another no-cost return arrangement after approval; no restocking or return/exchange handling fees apply.

Eligible returns and exchanges include both new and slightly used items. Light wear alone does not make an item ineligible; the detailed condition requirements and exclusions are explained in the Return, Refund & Exchange Policy.

Privacy and Payment Information

For a privacy request, use “Privacy Request” in the subject line and tell us what you would like to request. For payment questions, send the order number and a description of the issue. Never email a full payment-card number, card security code, account password, or one-time sign-in code.

Company & Contact Information

Brand: Blakesham
Operating company: BLAKE SHAM EV INC
Email: service@blakesham.shop
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM U.S. Eastern Time (ET)

Company correspondence address:
1694 Route 228
Cranberry Twp, PA 16066
United States

Please contact us before returning an item. The appropriate return address is provided by email after approval; the company correspondence address should not be used for returns.